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All posts by Matt Landau

I Just Got 82 Negative Reviews In 24 Hours: Here’s What I Learned

This past Saturday morning I took a deep breath then hit the "Send" button and sunk into my chair sipping nervously through a straw at the last few droplets in a can of Orangina. The email that went out

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Bad Owner Headshot Photos Lose Bookings

This post is going to be short because I want people to take away one really simple yet important thing: it takes only a fraction of a second for a potential guest to judge us and decide whether we are

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The “Single Guest Perspective” Formula [Workshop Summary]

Note: This workshop has already taken place. The full workshop with Q&A session can be accessed inside the Inner Circle here. The "Single Guest Perspective" has become key to owners and

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The 7 “Unwritten Rules” of the Vacation Rental Business

Some vacation rental business owners are on auto-pilot, riding the wave of a new industry, seeing where it takes them. While others are biting the bullet, taking the bull by the horns, and defining

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The Animated Story of Listing Site Independence

I love this little story about opting out of the status quo and finding your own path. While most vacation rental owners and managers are marching along using listing sites because "that's how we've always

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Facebook’s New Video Response Feature is MADE for Vacation Rentals

We've gotta deal with it: video is the dreaded yet preferred communication medium of the future. Vacation rental owners and managers who figure out how to use it now (or at least not be totally uncomfortable

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Hire The Right Videographer And Treat Them Right

About one year ago I committed to begin using video in all elements of my marketing. Not because I love how I look on camera (in fact, I hate it). And not because I have a secret dream to become a

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By 2020, Vacation Rentals Will Topple The Hotel Industry

Whether you've heard of VRBO, stayed at an Airbnb, or rented a home through HomeAway, you are likely familiar with the idea: nowadays, empty properties can be transformed into mini hotels with minimal

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Summary: The 5 Habits of Vacation Rental Innovation Workshop

Note: This workshop has already taken place. The full workshop with slides and downloads can be accessed inside the Inner Circle here. Innovation is all about changing the terms of the playing

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The New Face Of Vacation Rentals?

This past weekend in a closed-door meeting at the Drake Hotel in Toronto, Canada, I concluded one final piece of information about the vacation rental industry, then placed a confident bet that independent

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EXCLUSIVE: Airbnb Announces 10 Exciting New Vacation Rental Partnerships

You may remember last year when we learned of Airbnb’s Unique 3-Step Plan To Enter The Vacation Rental Market. This was followed by partnerships with LiveRez, Kigo, Booking Pal, and LeisureLink: clear

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I Just Individually Consulted 500 Vacation Rental Owners And Here Are Some Surprising Discoveries

Because the vacation rental industry is so new and its potential so huge, I tend to spend my research hours doing activities that might otherwise be considered an inefficient or crazy use of one's

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